Frequently Asked Questions
What does CRISPY FLEXI sell?
CRISPY FLEXI offers practical products across car & emergency, home & security, smart & useful, beauty & personal care, health & wellness, hair, lifestyle and trending categories.
Where do you deliver?
We provide delivery options for customers in South Africa, including options designed for customers who may prefer a collection point.
Can I collect my order through PAXI?
Where PAXI is available for your product and destination, you can choose a participating PAXI-enabled PEP or other collection point and provide the correct shop/collection-point name and shop code.
Do you offer courier delivery?
Where available, The Courier Guy can deliver to the address supplied with your order. Normal delivery options may also be available depending on the product and destination.
How long does delivery take?
Local/South African fulfilment is estimated at about 2–7 business days after dispatch. Overseas products are estimated at about 7–21 business days, with some taking longer because of supplier processing and international transit. Products sent to CRISPY FLEXI first can have an additional supplier-to-us stage.
How do I contact CRISPY FLEXI?
WhatsApp 071 197 7958 or email apexhomeride@gmail.com. You can also find us on TikTok at @crispyflexi.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order details and clear photos where relevant. We will review the issue and advise you on the next step under our Returns & Refunds and Warranty policies.
Can I return an item?
Returns are handled according to the applicable product terms, our Returns & Refunds policy and applicable South African consumer law. Please contact us before sending an item back.
Do products have a warranty?
Warranty coverage depends on the product and applicable warranty terms. Please check the product information and our Warranty page before purchasing.
Can I change or cancel an order?
Contact us as soon as possible after placing an order. We will confirm whether the order can still be changed or cancelled based on its fulfilment status.